FAQ: Frequently Asked Questions

Unfortunately, we do not offer pick up as an option. We choose to deliver and setup the inflatable ourselves, to make sure that it follows all of our safety guidelines. Safety is our first priority above all else, and we want to leave it to the professionals on this one. We also do a final sanitation and inspection after setting up, to ensure that the inflatable is ready to go for your event.

We set up and take down between the hours of 8AM and 10PM. (Any time after the 8-hour rental period will be $50 per hour.) We will let you choose a time that works best for you, however please allow us to arrive at least 45 minutes before your event begins. If you are using a venue, we will pick up the bounce house after your event has ended. 

Yes. Before we are able to process and finalize your booking request, we require a 50% non-refundable deposit. You will receive an invoice to the email you have provided on your booking request form. Along with the deposit, we will also need a signed contract agreement form before we can secure that date. Please note that the deposit must be made with a credit or debit card through our inquiry site, and all forms of future payments will be used with this card unless we are directed otherwise.

No raining on your parade! We will do our very best to accommodate you during these circumstances. You will have the opportunity to put your deposit towards another date we have available.

For safety and legal reasons, we will not be able to setup the inflatable during high winds that exceed 15mph. We will closely monitor the weather for the date of your event and contact you if different accommodations need to be made. We try our best to notify you before the day of the event, but please be aware that we will not be able to setup if the wind unexpectedly reaches 15mph that day. We would be happy to put your second payment towards another date.

Yes! We take the health and safety of our clients very seriously. The inflatable is ALWAYS cleaned and sanitized after each use. Before your event, we also do a final sanitation and inspection just to make sure that our high standards are being met.

A flat and level surface is needed. We can set up on grass, concrete, asphalt, etc. We will not be able to set up the inflatable on rocky or inclined surfaces.

We will also need a power source to plug our equipment into. You are responsible for finding out if your chosen venue has a reliable power source that we will be allowed to use.

The remaining balance can be paid  through our inquiry site with a credit or debit card, or you can also pay us through our Venmo. The retainer fee must be paid with a credit or debit card.

You must pay the remaining balance of your rental 24 hours before your event. We will not be able to set up until all balances are paid.